FAQ

Where can this store deliver?

We deliver to US addresses only, with free Standard Shipping on every US order and no minimum purchase.

How should I interpret the delivery estimate?

Preparation takes 1–2 business days; transit after dispatch is estimated at 4–6 business days. Weekends and US federal holidays do not count. Disruptions can affect these estimates.

Where do tracking details arrive?

Tracking is sent to the order email after shipment. If the shipment seems lost, delayed or misdelivered, contact us with its order and tracking references.

Can an order be changed after payment?

Request a correction or cancellation as early as possible before shipment. We check whether fulfillment can still be changed, but cannot guarantee success. After shipping, use the return procedure.

What is the return and exchange window?

Contact us within 30 days after delivery with proof of purchase. Change-of-mind goods must be unused and in original condition and packaging. We support exchanges subject to availability and cover eligible return transport with a prepaid label or another merchant-paid arrangement.

How do I report a damaged or incorrect item?

Send the order details, describe the defect, damage, incorrect goods or missing items, and add relevant photographs. We review the issue and explain a remedy; eligible return costs for these problems are also ours.

How long does an approved refund take?

After receiving and inspecting the return and approving the refund, we return payment to the original method within 10 business days. Bank or processor posting can take additional time.

Which product details should I check?

For Simple Modern bottles, tumblers, bags and accessories, read the particular listing’s model, size, capacity, included parts and compatibility. Materials, care and safety directions must be taken from that exact product.

How do payment and customer support work?

Checkout shows the enabled payment methods and settles in USD, with applicable taxes. Assistance is available Monday to Friday, 9:00 AM–5:00 PM (America/Chicago), using the merchant details below.